Technical Support Technician based in Greece. This position will provide technical support to KVH partners and their customers.
Responsibilities
Become knowledgeable on KVH communications services and integrated routing capability and the services offered.
Responsible for in-house and field troubleshooting the use and application of KVH data products.
Provide technical support to KVH partners and their customers. Network Techs must be knowledgeable in servicing VSAT antennas and mobile terminal hardware.
Become fully skilled in KVH’s network design, terminal designs, deployment, and functionality.
Follow network operating procedures when working with network infrastructure partners.
Monitor network health and take corrective action when needed.
Maintain system configuration and maintenance logs.
Provide excellent technical diagnostic skills for diagnosing and resolving customer incidents.
Utilize case management tools for successful customer issue management.
Know how to initiate a field service plan for a hardware failure.
Work with regional KVH sales and service offices, global partners and customers to maintain a high level of customer service.
Qualifications
AS degree in computer science, information systems, network management, or engineering. (Adequate Experience can sub)
Experience with Salesforce and Grafana is a plus but not mandatory
Experience reading network diagrams
General Technical support of remote systems
Highly organised with attention to detail
Excellent communication skills
Previous experience in working in this field
Team Player
Ability to deliver within a highly demanding industry
Strategic thinking with experience in working to tight deadlines